Orders & shipping
Everything about placing, tracking and receiving your Realme order — including our unbranded, discreet packaging.
Last updated October 2026
How to track an order
Sign in and open Orders from your account. Every order moves through a clear pipeline — paid → design approved → in production → quality check → shipped → delivered. Each stage updates in real time, and you'll receive an email when your order ships with carrier and tracking details.
What affects delivery time
Shown per product (typically 7–14 days) before anything ships.
Your design must be approved and payment confirmed before manufacturing begins.
Each piece passes QA before it ships — this protects fit and finish.
International orders may add transit time at the border; duties are quoted at checkout.
Discreet by default
Privacy is built into fulfillment.
No branding or product description on the outside of the parcel.
Shipped under a neutral company name — your privacy is respected at the doorstep.
Fully tracked, but the tracking description stays generic.
Changing or cancelling
You can cancel before production starts from your Orders view or by contacting support with your order number. Once manufacturing begins, changes depend on the stage — reach out and we'll do our best.
Frequently asked questions
My order shows 'awaiting design approval' — what now?
We're confirming your customization looks right before manufacturing. This usually resolves within a day or two; you'll be notified.
Can I redirect a shipped parcel?
Once shipped, address changes depend on the carrier. Contact support with your order number as soon as possible.
What if something arrives damaged?
Open a support request within 14 days of delivery with photos; we'll arrange a replacement or refund.