Help Center
Find answers about customizing, ordering, shipping and your account. Most questions are answered below — if not, our support team replies within one business day.
Last updated October 2026
Browse by topic
Pick the area you need help with.
Track an order, change shipping, delivery times and discreet packaging.
PrivacyHow your data is handled, the 18+ age gate, and your data-rights requests.
AccountSign-in, email verification, creator accounts and security.
CustomizeHow the design-and-preview flow works before you order.
Quick answers
Open Orders in your account for live status, or the order confirmation email for the order number.
Yes — every shipment is plain and unbranded, with no product description on the exterior.
Realme is an adults-only platform. The age confirmation is required before you can customize or order.
Use the privacy request form and our team completes verified deletions under GDPR/CCPA.
Before you contact us
Having these ready speeds things up.
| If your question is about | Have ready |
|---|---|
| A specific order | Order number (in Orders or your confirmation email) |
| Account access | The email you signed up with |
| A customization | The session or product link |
| A privacy request | Your account email and request type |
Frequently asked questions
How long does production and shipping take?
Lead times are shown per product (typically 7–14 days production plus transit). You can track every stage from Orders.
Can I cancel an order?
Orders can be cancelled before they enter production. After manufacturing begins, cancellation depends on stage — contact support with your order number.
Is my uploaded content private?
Uploaded assets are encrypted, access-restricted, and only reviewed by authorized compliance staff for content moderation. You can request deletion at any time.
Do you ship internationally?
Yes to most regions. Customs duties are calculated at checkout based on the destination zone.